Privacy Policy

Missing Piece respects the privacy of every individual who visits its website and uses its services. This privacy policy provides notice of standards and terms under which Missing Piece protects the privacy of information supplied by visitors to sites on the World Wide Web that are owned and operated by Missing Piece in partnership with Media Image and Visual Blaze. This privacy policy provides notice of our information collection practices and of the ways in which your information may be used. This privacy policy may change from time to time, so please check back periodically to review this information.

Information Collected:

Our website may collect both personal information and technical information from you, your device or web browser during any visit.

Personally Identifiable Information:

You are not required to provide personal information to view our website. Missing Piece typically receives specific data about its website visitors only when such information is provided voluntarily, such as when our visitors request for us to contact them, request to schedule a consultation, apply for employment, apply for a scholarship, or make a payment on the website. Of course, some of these activities require that you give us information such as when you submit a resume or request certain types of information.

When you provide personally identifiable information to Missing Piece through our website, it will be used to fulfill your specific request. However, Missing Piece reserves the right, in its discretion to send you information about Missing Piece services.

Missing Piece will not, however, sell or trade, your personally identifiable information unless we are authorized or legally required to do so, or in the case of imminent physical harm to any person. On Missing Piece sites where you may provide Missing Piece with credit card, electronic payment service, or other ordering information via the Web, Missing Piece protects and secures this information by employing commercially customary Web-based security and encryption protocols. On those sites where you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, Missing Piece will treat that portion of the information as non-confidential and non-proprietary and, except as otherwise expressed in this privacy policy, Missing Piece assumes no obligation to protect such information from disclosure.

Non-Personally Identifiable Information/Use of “Cookies”:

Cookie Policy

Missing Piece website uses cookies. Cookies are small text files with small pieces of data placed on your computer’s hard drive by your web browser that enables us to personalize your website browsing session. Cookies do not include personal information but are used to identify specific users and improve the web browsing experience. Our website also uses these cookies for general website analysis purposes through the assistance of Google Analytics.

Missing Piece website utilizes session cookies and first party cookies.

  • Session cookies collect information about how you navigate and view our websites, for instance which pages you visit the most. This data may be used to help optimize our websites content and user navigation to allow for a better user experience. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
  • First-party cookies are set by the website visited by the user. The data collected using first-party cookies is used for purposes such as calculating pageviews, sessions and number of users. These cookies enable website owners to collect analytics data, remember language settings, and perform other useful functions that enhance the user experience.

Use of Information:

Data Missing Piece collects in cookies is used to evaluate efficiency and performance of user experience as well as analyzed for marketing purposes. Data such as geolocations, and demographic generalizations and website analytics may be used to conclude target markets for all marketing and remarketing efforts. This data is analyzed and stored in Google Analytics. Form submission counts are stored in Google Analytics. However, the form fields data collected is not stored on our website server or analytics. These cookies are necessary to enable you to browse around our websites and use their features to the fullest. You can set your web browser to notify you when you receive a cookie, and you can refuse it.  However, refusing some cookies may make it impossible to use or navigate the Missing Piece site properly.

Use of Voluntarily Submitted Information and Consent:

The Company gives you choices regarding the collection and use of your information. If you have registered for any Company-related updates through our website, and do not wish to be contacted, please contact us. Or, when applicable, please exercise your choice by opting out of any related email communications from the Company by using the “unsubscribe” feature included in any Company email or selecting the appropriate option for any Mobile Alerts you have chosen to receive.  By using the website, you consent to this Privacy Policy.  If you do not agree with the terms of this Privacy Policy, please discontinue use.

The information collected through voluntary submission online may be used to:

  • To send information to the requesting consumer
  • To fulfill your request for payment or service
  • For marketing purposes
  • To analyze website use and user data to understand and improve services
  • For employment purposes when an application is submitted

Data Integrity and Security:

While perfect information security is never possible, the Company has implemented commercially reasonable technical, physical, and administrative safeguards to protect your information against loss, misuse, alteration, or destruction.

Accessing Your Information:

Whenever possible, Missing Piece will provide you access to any personal information we may retain. Please contact Missing Piece as noted below to make such requests.

Sharing of Information:

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

  • Authorized third-party vendors and service providers: We may share your information with third-party vendors and service-providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
  • Business transfers: We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • Legal purposes: We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, health, safety, and security of Missing Piece, our affiliates, users, or the public.

If you access third-party services, such as Facebook, Google, or Twitter, through the Sites to login to the Sites or to share information about your experience on the Sites with others, these third-party services may be able to collect information about you, including information about your activity on the Sites, and they may notify your connections on the third-party services about your use of the Sites, in accordance with their own privacy policies.

Children Under Thirteen

Missing Piece does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use only with permission of a parent or guardian.

Exceptions and Limitation:

Notwithstanding the foregoing and in compliance with applicable laws, Missing Piece cooperates fully with state, local, and federal officials in any investigation relating to any content (including personal or private electronic communications transmitted to Missing Piece) or purported unlawful activities of any user of Missing Piece and takes reasonable measures to protect its proprietary rights. For the limited purposes of accomplishing such cooperation and measures and in compliance with applicable laws, Missing Piece may be required to disclose personally identifiable information.

In addition, Missing Piece may elect to monitor the areas of communication of any kind to satisfy any law, regulation, or government request, if such disclosure is necessary or appropriate to operate Missing Piece’s business, or to protect the rights or property of Missing Pieceor others.

Changes in this Privacy Policy:

If we decide to change our privacy policy, we will post those changes in this privacy policy, on the home page, and in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

Contact Us:

If you have any questions or suggestions regarding our privacy policy, please send correspondence to our corporate address at: 1306 E Gano St, Kokomo, IN 46901

What Clients Say..

Like most small businesses, our success is predicated upon personal relationships and a consistent revenue stream.  Since opening, Missing Piece Billing has been a great partner and an essential element of both.  They guided us through the billing and authorization process and took the lead on contracting and patient invoicing, allowing us to focus on serving our families.  As our company has grown from 1 to 100, I can say with great confidence that we would not be where we are today without them.

Clinton Paul, President

Engaging Minds Autism Services

Indiana Provider

Missing piece billing has been great to work with. They have been our billing partner for many years now. They have wonderful staff that is very easy to work with, they are helpful and always follow through to help on any requests we have.


Specialized Autism Consultant

Massachusetts Provider

Missing Piece has been providing billing services to Lighthouse Autism Center from 2012, when we first opened our doors, to present day.  They are not just a service provider, but a true “partner” who has contributed to our success over the years.  We highly recommend Missing Piece to those who wish to take their organizations to the next level.

Gregg & Sandy Maggioli, Founders

Lighthouse Autism Center

Indiana & Michigan Provider

Missing Piece delivers. Your problems are solved before you even notice, and you benefit from knowledge gained by Missing Piece via other clients’ problems even before they are yours to suffer. They are ahead of the game at every turn, be it denials for improperly reviewed claims, contracting issues, or auth utilization, they have you covered. We could not replace their services with ten full time staffers, and they cost far less than that each month.

Jason Shaw, BCBA, President & CEO

Child’s Play Plus

Indiana Provider

Since starting Circle City ABA, Missing Piece has been a valuable part of our organization’s growth. The bright team at Missing Piece provides insight and clarity in navigating the complex world of ABA insurance and creates confidence for our company. We highly recommend Missing Piece and the valuable partnership they bring to their customers.

Jennifer Lanham, M.A., BCBA, President

Circle City ABA

Indiana Provider

Partnering with Missing Piece to handle our insurance and billing needs came at the perfect time for our organization.  Payment and issues with claims consumed a large portion of our week.  Once we started working with the team at Missing Piece, we experienced faster turnaround with payment, billing and authorizations were streamlined, and credentialing couldn’t be easier.  Their dedicated team is always there to support our business and has given us back the time to focus on patient care.

Kelly Mcguire, Director of Operations

The Bedrock Clinic & Research Center, Inc.

New Jersey Provider

We have used Missing Piece Billing and Consulting for many years and are very satisfied with their services and support. Their team is knowledgeable and professional and have been wonderful to work with. We trust their expertise and would highly recommend them for all your ABA billing needs.

Libby Caswell, MS., BCBA, Executive Director

Disability and Autism Services of Indiana

Indiana Provider

When we began the process to become a Medicaid and insurance provider, a friend advised us to call Missing Piece for help.  As it turns out, that was the best piece of advice we got in relation to this journey.  The folks at Missing Piece have been there every step of the way, providing us with guidance, support, and taking many hours of work onto their workload.  We are so grateful!

Tami Burt

Executive Director

The Bridge of Georgia