Maura Janssen, Vice President of Growth
With over 12 years of experience in operations management, Maura Janssen is a seasoned executive who has played a pivotal role in shaping the success and sustained growth of Missing Piece. As Vice President of Operations—and now Vice President of Growth—Maura brings an unmatched depth of insight into the behavioral health industry, combining operational mastery with a strategic growth mindset.
Maura has an exceptional ability to anticipate industry trends, consistently staying ahead of the curve by closely monitoring the competitive landscape and participating in key industry events. This forward-looking approach has enabled Missing Piece to proactively evolve its services and remain a trusted leader in a dynamic market.
A proven architect of internal leadership development, Maura has identified, mentored, and cultivated high-potential talent across the organization. Their commitment to empowering team members has not only strengthened the company’s leadership pipeline but also fostered a culture of excellence and accountability.
For the past seven years, Maura has been the driving force behind all business development efforts—personally securing every new client and directly fueling the company’s expansion. Their ability to align Missing Piece’s offerings with the evolving needs of clients demonstrates a deep understanding of both market demands and the core mission of the organization.
With a rare combination of operational depth, business development expertise, and strategic vision, Maura Janssen continues to lead Missing Piece—and its clients—toward transformative, sustainable growth.
Jennifer Withington, Vice President of Operations
With over 9 years of experience in ABA Revenue Cycle Management, Jennifer Withington is widely recognized for her operational expertise and her ability to navigate the complexities of healthcare reimbursement with precision and persistence. Her deep knowledge of end-to-end revenue cycle processes—from benefit verification to denial resolution—has made her an invaluable asset in ensuring the timely and accurate reimbursement of services.
Jennifer has successfully worked with both government and commercial payers, applying her in-depth understanding of payer policies, billing protocols, and claims management to resolve even the most challenging reimbursement obstacles. When needed, she has confidently engaged the Department of Insurance to advocate for fair outcomes and prevent undue delays, reflecting her unwavering commitment to protecting provider revenue and access to care.
Her operational insight extends beyond billing to include systems optimization, process improvement, and cross-functional collaboration—all of which contribute to increased efficiency and reduced administrative burden for clinical teams.
Before entering the revenue cycle space, Jennifer managed residential group homes for individuals who had not previously received early intervention services. This experience shaped her advocacy for equitable access to ABA therapy and laid the foundation for her passion for improving funding pathways and service delivery for underserved populations.
Jennifer remains committed to driving systemic improvements across the ABA funding landscape, ensuring that every individual—regardless of background—has access to the resources and support they need to thrive.
