Many ABA therapy and healthcare practices will find that outsourcing their medical billing provides the much-needed support to focus on client care. However, choosing the right experienced and qualified medical biller is critical in terms of evaluating its work efficiency and how it aligns with your practice’s values.
The right medical billing services provider will meticulously examine every detail of the ever-changing healthcare landscape to ensure you can spend more time giving your patients the care they deserve.
Here are some factors to consider when choosing a medical billing company to ensure it aligns with your values.
Security and Transparency
Healthcare providers handle sensitive patient data and information, and keeping this safe is paramount. Security is, therefore, a major concern. When assessing a new company to outsource billing for medical services, ask about its protection framework and data protection policies and ensure you are happy with what it offers.
Transparency is at the core of the relationship between the client and professional healthcare provider, and the same should apply to your relationship with a medical billing services company. Ensure that it provides reliable information when you ask for it and that there isn’t a reluctance to discuss its business practices with you.
Compliancy
All healthcare providers must strictly adhere to rules and regulations to safeguard their and their clients’ interests. It’s essential that the company you choose is a certified medical billing company. Normally, this means it is an ISO-certified company compliant with the Health Insurance Portability and Accountability Act (HIPAA), which adds to its authenticity.
Expertise and Experience
You’re handing over the financial future of your healthcare practice to a company. It’s essential to consider its experience. This medical billing industry is constantly evolving, and a proven track record and good reviews show that a company can avoid the most common ABA billing errors, such as wrong ABA therapy billing codes, and provide an exceptional billing service. In today’s digital landscape, it’s easy to see a company’s experience and expertise online through a simple search.
Customer Service and Relationships
Client care is at the heart of any healthcare provider’s practice, and the same should be true for your medical billing company. It should provide exceptional customer service to all of its clients and respond to any questions or concerns promptly. It’s simple to see the online reviews of a medical billing company. Client and customer reviews and testimonials will give you great insight into how the company is perceived by the people it works with.
Commitment to Best Practices
Every billing company has its own way of working, but ethical practices, commitment to innovation, and employee well-being should be a priority. If you want to recruit and retain the right medical billing company to suit your values, you must ask about its commitment to sustainability or other CSR initiatives or simply look for this information on its website to learn what the company values are.
Communication Skills
Effective communication is essential in the healthcare industry, where complex medical terminology must be conveyed clearly and simply so that clients understand well. The same can be said for medical billing. The company you hire should be able to explain complex billing concepts clearly and concisely. Company representatives will interact with you and your staff regularly, so it’s important to ensure they have good interpersonal communication skills and can clearly explain work to you and your team.
Technology Proficiency
The healthcare industry is rapidly changing and evolving digitally. You need to ensure that the medical billing company you hire keeps up with these changes and is familiar with the digital tools and software you use. If the team is experienced and familiar with your medical billing and record software, it will make for a more seamless integration. That being said, there are so many different healthcare tools and software on the market that a company might not be proficient in all of them. In this case, it’s important to trust that the staff are knowledgeable enough to adapt to your software and tools and any updates and changes that may occur.
Partner With the Best Medical Billing Team at Missing Piece
Missing Piece is a certified ABA medical billing services provider with over a decade of experience in the industry. Our scalable, expert-driven turnkey solution will save you time and energy regarding your medical billing and give you peace of mind that this aspect is expertly handled. This gives you the resources to provide your patients with the care they deserve.
Contact us to find out more about our medical billing services today.